Privacy Policy for Cab Wallah Customer App
Effective Date: April 24, 2026
Cab Wallah (“we”, “us”, or “our”) operates the Cab Wallah Customer mobile application (the “App”). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you download, install, register with, or use our App.
By using the Cab Wallah Customer App, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the App.
1. Information We Collect
We collect the following types of information:
Personal Information you provide:
- Name
- Mobile phone number
- Email address
- Profile picture (optional)
- Pickup and drop locations (entered by you)
- Payment information (processed through third-party gateways)
- Any other information you voluntarily provide (e.g., feedback, support requests)
Automatically Collected Information:
- Device information
- Location data (GPS, precise location while using the App for ride booking, pickup & drop tracking)
- Usage data and app interaction logs
- Ride history and booking details
- Crash reports and performance data
Information from Third Parties:
- Payment verification from our payment partners
- Identity or address verification data (if required for safety)
2. How We Use Your Information
We use the collected information for the following purposes:
- To create and manage your account
- To enable ride booking, matching with drivers, real-time tracking, and completion of rides
- To process payments and issue invoices/receipts
- To provide customer support and respond to your queries
- To send important service notifications (ride status, OTPs, promotional offers with consent)
- To improve, personalize, and maintain the App (including safety features)
- To prevent fraud, ensure safety of users and drivers, and enforce our Terms of Service
- For analytics, research, and service enhancement
- To comply with legal obligations
3. Sharing of Your Information
We may share your information in the following situations:
- With Drivers: Your name, phone number (masked where possible), pickup/drop location, and profile picture are shared with the assigned driver for ride completion.
- Service Providers: With trusted third-party service providers who help us operate the App (payment gateways, cloud hosting, analytics, crash reporting, maps & navigation services).
- Legal Requirements: When required by law, court order, or government authority (especially under Indian laws).
- Business Transfers: In case of merger, acquisition, or sale of assets.
- Safety and Security: To protect the rights, property, or safety of Cab Wallah, our users, drivers, or the public.
We do not sell your personal information to third parties for marketing purposes.
4. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
5. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by applicable law. You may request deletion of your account and associated data (subject to legal retention requirements).
6. Your Rights and Choices
You have the following rights regarding your data:
- Access, update, or correct your personal information
- Delete your account (data deletion request)
- Withdraw consent for processing (where consent is the legal basis)
- Opt-out of promotional communications (via App settings or by contacting us)
To exercise these rights, please contact us using the details below.
For Indian users: You have additional rights under the Digital Personal Data Protection Act, 2023 (DPDP Act). You may approach our Grievance Officer for any data-related concerns.
7. Children’s Privacy
The App is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 18, we will take steps to delete it.
8. Third-Party Links and Services
The App may contain links to third-party websites or services (e.g., payment gateways, maps). We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy in the App and updating the Effective Date. Your continued use of the App after such changes constitutes your acceptance of the revised policy.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Email: cabwallah@gmail.com Grievance Officer (for Indian users): Kumar Gaurav (+91 87576 74440) Address: Indrapuri Durga Chowk Atal Path Service road, Rd Number 15, near Indrapuri, Patna, Bihar 800024, India